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If your dice ever have an issue that is our fault like a manufacturing defect or a problem that should not occur with normal use, we will replace them at absolutely no cost to you (US locations only). This includes all dice you buy from amazon.com. This would include things like:
This wouldn’t cover the normal wear and tear of using dice such as chipping, scuffing, and scratches on the surface. This also doesn't cover minor scuffing in metal dice edges, which is a normal part of the manufacturing process and accurately portrayed in product photography. Finally, this warranty doesn't cover known flaws that are disclosed before the purchase.
This warranty only extends to authentic HEIMDALLR products sold by HEIMDALLR and purchased through amazon.com and does not cover HEIMDALLR dice purchased through any other sales channels or marketplaces.
All shipping costs, tariffs, and/or customs charges incurred to ship product to non-US locations will be the responsibility of the customer.
To start a warranty claim, email us at warranty@heimdallrdice.com.
